Introduction
Welcome to Nirjag Software. By purchasing or using software through our platform, you agree to the terms outlined in this Technical Support Policy. This document explains the scope, limitations, and nature of the technical support services we provide to our customers. Our goal is to ensure that every product purchased from Nirjag Software is properly installed and activated, allowing you to start using your software with minimal difficulty. However, users are expected to have a basic understanding of computer systems and the software they are purchasing.
Scope of Technical Support
Nirjag Software provides basic technical support for software purchased exclusively through our website. Our team will assist users with essential setup tasks such as installation, license activation, and troubleshooting of standard issues encountered during initial setup. We aim to ensure that every customer can successfully install and activate the software they have purchased without unnecessary delay.
This basic support includes:
- Step-by-step guidance for software installation on compatible devices.
- Assistance with product activation, including license key input and validation.
- Troubleshooting of preliminary errors encountered during setup or installation.
- General advice on meeting minimum system requirements before installation.
Our support services are accessible via email or online support request. Response times may vary depending on the volume of inquiries, but our team strives to respond as promptly as possible.
What Is Not Covered
Our technical support is limited to basic installation and activation assistance. It does not cover in-depth training, tutorial sessions, or advanced configuration. Users are expected to be familiar with fundamental computer operations and software usage. The following areas fall outside the scope of Nirjag Software’s support responsibilities:
- Detailed feature explanations or in-depth functionality support.
- Step-by-step training on how to use specific software tools or complex features.
- Issues caused by improper operation, misuse, or careless handling of the software.
- Compatibility problems resulting from outdated hardware or unsupported operating systems.
- Customization, integration, and third-party plugin support.
- Assistance with software purchased from sources other than software.nirjag.com.
For specialized, feature-specific, or advanced issues, we strongly recommend consulting the official user manuals, help sections, or contacting the software developer’s technical support team directly.
User Responsibility
Before purchasing any software from Nirjag Software, users must ensure that their systems meet the stated technical and operating requirements. It is the customer’s responsibility to download, install, and maintain the software correctly. Nirjag Software shall not be responsible for performance issues arising due to ignorance of system specifications, incomplete installations, or failure to follow product documentation.
Users must also understand the terms of their software licenses and are encouraged to keep a secure backup of installation files, activation keys, and relevant credentials. We strongly advise reading all installation steps carefully and referring to product documentation before seeking support.
Limitation of Liability
The support provided by Nirjag Software is a goodwill service intended to help users install and activate their purchased software efficiently. Our technical support is limited in scope and does not extend to guaranteeing complete resolution of issues beyond setup and activation assistance.
Nirjag Software, its affiliates, and employees shall not be held liable for:
- Any data loss, corruption, or system malfunction resulting from improper software installation or user negligence.
- Financial or operational losses resulting from software malfunction, compatibility issues, or user error.
- Any indirect or consequential damages arising from the use of the software.
Support services are offered on a best-effort basis, and users acknowledge that technical limitations, third-party policies, or product-specific restrictions may influence the assistance we can provide.
Advanced Assistance
If your concern involves advanced product configuration, software customization, or specialized features, you should contact the official software provider or check their online documentation, FAQs, or support forums. Most developers maintain robust support systems that address specific usage needs and specialized queries beyond what general setup support can offer.
Acceptance of Terms
By requesting or using technical support from Nirjag Software, you agree to the terms and conditions outlined above. These terms are subject to change without prior notice as our products and support services continue to evolve.